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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎05-02-2020 08:44 AM

HP Recommended
Product: HP ENVY 5643
Operating System: Microsoft Windows 10 IOT

I have uninstalled and reinstalled numerous times and this issues keeps happening. I look into devices and printers and it shows two printers, one connected to the USB (the only one I have) and the other WiFi (which the printer actually omits). However, and I am going to emphasize this again, I only have the one printer. Can someone please tell me how to get this other one off for good? It's causing major problems and giving me a lot of errors.

1 person had the same question
1 REPLY 1

‎05-02-2020 11:40 AM

HP Recommended

@Sasquatch_55 

 

If you are not wanting / using Wireless, make sure the printer wireless is switched off.

 

 

User Guide

Page 58

 

If Wi-Fi Direct is switch on, this is a toggle button, tap the Wi-Fi Direct icon on the Printer Control Panel and switch it OFF.

Page 6

 

 

Next, you can remove unwanted printer entry in Devices and Printers.

 

** Uninstall - Printer Drivers – Lurking in Devices and Printers **

 

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5643 e-All-in-One Printer

 



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Dragon-Fur

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