Showing duplicate printers

[Sasquatch_55]

I have uninstalled and reinstalled numerous times and this issues keeps happening. I look into devices and printers and it shows two printers, one connected to the USB (the only one I have) and the other WiFi (which the printer actually omits). However, and I am going to emphasize this again, I only have the one printer. Can someone please tell me how to get this other one off for good? It's causing major problems and giving me a lot of errors.

[Dragon-Fur]

@Sasquatch_55 

If you are not wanting / using Wireless, make sure the printer wireless is switched off.

User Guide

Page 58

If Wi-Fi Direct is switch on, this is a toggle button, tap the Wi-Fi Direct icon on the Printer Control Panel and switch it OFF.

Page 6

Next, you can remove unwanted printer entry in Devices and Printers.

** Uninstall - Printer Drivers – Lurking in Devices and Printers **

Check / Verify:  If the printer drivers are still lurking in Devices and Printers, remove driver(s) related to the printer.

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

Clicking on a printer, displays options along the ribbon (near the top of the Devices and Printers window)

Click Print Server Properties > tab Drivers

Click on Driver(s) in list, select Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5643 e-All-in-One Printer

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