Showing "Printer Failure" error message

[Canesha_23]

I'm getting an error message stating "there is a problem with the printer or ink system". They said if the problem persists contact HP

[Riddle_Decipher]

@Canesha_23 Don't worry as I have a few steps to help resolve the error, let me know how it pans out:

Step 1: Check the ink cartridges for leaks

Replace any ink cartridges that leak.

   CAUTION: 

Do not use leaking ink cartridges.

To find your cartridge number and to purchase ink or toner supplies, go to HP Store or a local retailer. Make sure you are using the correct genuine HP ink or toner supplies for your printer. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

   

4. If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.

   

5. Repeat these steps for the other three ink cartridges.

6. Close the ink cartridge access door.

If the error message persists, continue to the next step.

Step 2: Reset the printer

Resetting the printer might clear the error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

If the error message persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.