Since i have scanned documents with hp printing, i can`t scan documents with my office programs.

[Wiekum]

Since i have scanned documents with hp printing, i can`t scan documents with my office programs anymore. What is the problem

[zoey7886]

@Wiekum, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding scanning issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are having trouble scanning documents with your office programs because of previous scans made with HP printing, there could be a few reasons causing this problem. Let's explore some possible solutions.

1. Check Scanner Compatibility

Ensure your office programs support TWAIN- or WIA-compliant scanning. HP scanners typically use these standards. TWAIN is an industry standard scanning protocol compatible with most software.

2. Configure HP Toolbox

Make sure the HP Toolbox is properly configured. Scanning from the HP LaserJet all-in-one product control panel is possible only after configuration in the HP Toolbox. This ensures that the correct settings are applied for scanning operations.

Steps to Configure HP Toolbox:

• Open the HP Director.
• Click Start > Programs > HP > HP Director.
• Click either Scan Pictures or Scan Documents.

3. Using TWAIN Driver

For programs that are not TWAIN-compliant, a workaround can be provided. Use the HP Scan software to scan the document, save it in a supported file format like .TIFF, and then import the file into your office program.

4. Update Scan Settings

Ensure the scan settings in the HP Scan software are not interfering with the preferences set in your office programs. You can open the Scan Settings dialog box in the HP Scan software to make changes:

• Click Settings to open a property dialog box called Scan Settings.
• The tabs available depend on the destination you select in the HP Scan dialog box.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,