Smart App no lnger has scan function

[MDgirl77]

The Smart app on my laptop seem to have lost the scan function. I have uninstalled, reinstalled, updated all drivers.

Used the Print and Scan Doctor (which hangs at the very end of progress). When I go to advanced settings on the app and click scan I get internal system error.

I installed HP scan and capture, but that is a poor substitute.

Any help appreciated.

[KrazyToad]

@MDgirl77

Welcome to HP Community

I have gone through your Post and would like to help

Are you able to make Photocopies?

Please try these steps

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Also ensure the Firmware is updated. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.Are you able to make