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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-02-2023 02:39 AM

HP Recommended
Operating System: Chrome OS

New Smart Tank 5106 , using Chromebook, installed (and reinstalled) HP Smart. I need to scan a photograph to jpg. I have worked out that to scan to file one must preview, or else it just prints a copy (I call that copying not scanning but...) So Preview then select save to file. Options offered by dialog box is jpg(*jpg) Click on jpg (*.jpg) and get drop-down with  jpg (*.jpg), Simple PDF, Readable pdf etc. Click again on jpg(*.jpg) and the drop-down closes. Not possible to correct *,jpg to filename.jpg and save to jpg is just NOT available.

How do I scan to jpg????

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3 REPLIES 3

‎09-04-2023 08:55 AM

HP Recommended

Hi @RJLo,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-09-2023 08:16 AM

HP Recommended

Hi

 

Tried update from Chromebook settings. I can't see any settings to change. Only option is edit which allows either edit or remove. Edit gives setup details but no info as to what to change.

 

Tried update from HP Smart. Almost immediately hit a page which was rejected by Chrome OS as insecure.

 

Printer is brand new and installation (so presumably firmware update) less than 2 weeks ago, and only a couple of days before encountered problem.

 

So, no help as yet. Any other options?

 

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‎09-11-2023 04:36 AM

HP Recommended

Hi @RJLo,

 

As you were not able to find the required settings for scanning.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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