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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

File size too big no matter what maximum size of attachment is selected or the DPI setting set to the lowest - it just point blank refuses to send an email

The error in HP Smart: The size of the file is too large. Reduce file size or free up hard disk space and try again.

First what hard disk? Second as I stated I have reduced EVERYTHING to the lowest setting and still the same error message

This happens on the test option as well as scanning from the printer - How do I reduce the 'test' file size HP?

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