Smart Tank Plus 651 won't scan to computer

[JDF4]

I tried to scan from the printer panel and it said "no computer found". In HP Smart Advanced Settings there is a big red circle with a line through it and a message "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer.".  I am the person who set up the printer and I did not know that, by following all the instructions, I would end up disabling this function!

[Betty0610]

@JDF4

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and try again.

If the issue persists, try these steps:

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign and then delete the printer.

Click the Plus sign and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!