Smart ap used, selected 283fdw clicked scan button and another HP 1536 on network starts to scan

[Melanie8121]

Smart ap used, selected 283fdw clicked scan button and another HP 1536 on network starts to scan

In order to scan I have to use USB flash drive to move to computer. Can't scan from desktop.

Deleted Smart ap and reinstalled, updated firmware on 283fdw, reinstalled drivers

[Nal_NR]

Hi @Melanie8121,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To resolve the issue where your HP 283fdw starts scanning on a different HP printer (HP 1536) on the network and you cannot scan directly to your computer, follow these steps:

1. Ensure Correct Printer Selection in HP Smart App

Open HP Smart App:

• Launch the HP Smart app on your computer.

Select the Correct Printer:

• Make sure that the HP 283fdw is selected as the active printer in the app. You can usually see the selected printer at the top of the app interface.

Remove Other Printers (Optional):

• If multiple printers are listed, consider removing the HP 1536 from the list to avoid confusion. You can do this by selecting the printer, going to settings, and choosing to remove the printer.

2. Update Printer Preferences and Settings

Open Devices and Printers:

• On your computer, go to Control Panel > Devices and Printers.

Set Default Printer:

• Right-click on the HP 283fdw and select Set as default printer.

Check Scanner Settings:

• Right-click on the HP 283fdw again and select Scanner Properties.
• Ensure the scanner is correctly configured.

3. Update Printer and Scanner Drivers

Uninstall Existing Drivers:

• Go to Control Panel > Programs > Programs and Features and uninstall any existing HP printer drivers for both the 283fdw and the 1536.

Download Latest Drivers:

• Visit the HP Support website and download the latest drivers for the HP 283fdw.

Install Drivers:

• Install the drivers for the HP 283fdw and restart your computer.

4. Check Network Configuration

Printer IP Address:

• Ensure that the HP 283fdw has a static IP address assigned. You can usually set this in the printer's network settings via its control panel.

Firewall and Security Settings:

• Ensure that your computer's firewall or security software is not blocking the HP Smart app or the printer's communication. You might need to add exceptions for the HP Smart app and the printer's IP address.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Melanie8121,

Please find the next set of steps below. 

5. Use HP Scan Software

Download HP Scan and Capture:

• Visit the HP Scan and Capture page on the Microsoft Store and install the app.

Scan Using HP Scan and Capture:

• Open the HP Scan and Capture app.
• Select the HP 283fdw as the scanner.
• Attempt to scan and check if it works correctly.

6. Reset Printer Settings

Factory Reset:

• On the HP 283fdw, navigate to the settings menu and perform a factory reset. This option is typically found under Setup > Service > Restore Defaults.

Reconfigure the Printer:

• Reconfigure the network and other settings on the HP 283fdw after the reset.

If the issue persists after following these steps, contact HP Phone Support for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.