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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-09-2019 03:49 PM

HP Recommended
Product: PCS 2355 all in one series
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan from my printer and when I hit the scan button on the printer the message on the little screen and the printer reads "you need to install or run hp software for this feature". My computer says I am up to date on my drivers and software but it still is not scanning. I have the original software disc that the printer came with but it is for Windows 98 and does not load on the computer, plus when I put it in to run it a window popped up saying I was up to date on everything. What should I do? How can I get my scanner to work? Thanks

1 REPLY 1

‎02-09-2019 10:28 PM

HP Recommended

Hi,

Your printer is supported with a basic built-in driver which allow printing and basic scan capabilities.

 

A scan can only be done from the computer with such a solution, not from the printer front panel.

 

You may follow 'How do I scan with the Windows built-in driver?' below to scan using the PSC 2355 printer on Windows 10:

https://support.hp.com/hr-en/document/c01796879

 

Shlomi



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