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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-05-2024 06:25 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've recently moved home during which I've lost my HP installation CD.

Now I have a new PC I cannot not install the software.

 

What is missing is the HP Solutions Centre for a HP Scanjet G2410.

HP no longer support the scanner and don't have any legacy software. (I've checked with them)

The do have a generic driver but it offers just basic photoscanning.

 

The Solutions Centre provided all the setting to enable PDF and various editing settings.

 

Does anyone out there have a copy of the Solutions Centre?

Many thanks

Category:
4 REPLIES 4

‎03-05-2024 07:52 AM

HP Recommended

Hi

Try this Solution:

  1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
  2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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‎03-05-2024 08:05 AM

HP Recommended

Thanks Andrew. A question before I begin.

I'm unsure about you meaning run command with the "Windows Key + R" key combo >

 

Do you mean that in the command window I need to type combo and then return?

What should I type in the command window.

 

Else can I just double click the file in the download folder?

 

Many thanks

 

 

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‎03-05-2024 08:33 AM

HP Recommended

Sorry Andrew,  further questions.

The name of the downloaded file is HPScanExt.

 

Does this mean it is an extension?

Do I first have to install the HP generic driver?

 

The download is only 5MB. Should it contain the whole Solutions Centre?

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‎03-05-2024 11:07 AM

HP Recommended
@Metzke1 wrote:

Sorry Andrew,  further questions.

The name of the downloaded file is HPScanExt.

Yes, with the extension = msi

 

@Metzke1 wrote:

Do I first have to install the HP generic driver?

Yes, HP Scanjet Basic Feature Driver , read all infos.

 

@Metzke1 wrote:

The download is only 5MB. Should it contain the whole Solutions Centre?

That's true, as there hasn't been a Solution Center for a very long time.

 

Kind Regards
Andr-1611

 

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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