Solid black line down one side when making copies MFP M148

[chisoxsfg9]

When I try to use the copy function, both placing document on the glass, and also the feeder, I get a thick black line down the right side of the copy.  I have tried unplugging, plugging directly into the wall, and cleaning all glass.  What else can I try?  By the way, I purchased this printer on March 2020, but the virtual assistant says my warrant ran out in October 2019.  How is that possible?

[TEJ1602]

@chisoxsfg9, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Vertical or horizontal lines or color bands are typically caused by fingerprints, smudges, or debris on scanner parts, cartridge issues, or there is a power or calibration issue with the scanner mechanism.

Step 1: Clean the scanner parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner. 

Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.

1. Turn the printer off, disconnect the power cord, and then lift the scanner lid.

2. Spray a soft lint-free cloth with glass cleaner.

     caution:

   To protect interior printer parts, do not spray cleaner directly on the glass or lid.

3. Wipe the main scanner glass, glass strip, and the white backing and automatic document feeder (ADF) strip under the lid until clean, dry, and streak-free.

4. If any debris remains stuck to any parts, use your fingernail to scrape it off, and then wipe the area again.

     caution:

   Do not use a hard or sharp tool that can scratch the printer parts.

5. Reconnect the power cord to the printer, and then try making a copy.

Step 2: Clean the ADF rollers

If lines in copies persist when using the ADF, clean the rollers or separator pad.

1. Turn the printer off, disconnect the power cord, and then open the ADF cover.

2. Find any paper pick rollers and the separator pad inside the ADF. These parts have a rubber coating.

   

3. Lightly dampen a clean, lint-free cloth with distilled or filtered water, squeeze any excess liquid from the cloth, and then wipe any residue off the rollers and separator pad.

4. Leave the ADF cover open for two minutes to allow the parts to dry, and then close the cover.

5. Reconnect the power cord to the printer, and then try making a copy.

Step 3: Reset the printer and check the power source

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the issue persists using a different wall outlet, continue to the next step.

Step 4: Check the ink or toner cartridges

Ink or toner cartridge issues can cause unsatisfactory copy quality. Go to HP Customer Support, type your printer model number if necessary, and then search for print quality to locate the document for your printer.

Try copying!

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Betty0610]

Try a firmware update: https://support.hp.com/in-en/document/c02919168

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[chisoxsfg9]

Hello.  I tried the firmware update, and still no luck.  I attached an image of what all copies look like, regardless of whether using the ADF or just placing on the glass.

[TEJ1602]

@chisoxsfg9

I appreciate your efforts in trying to resolve the issue. This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!