Solution Center does not load/start on Windows 10

[Shultzie613]

I have had the HP Solution Center work fine for years on the same printer, connected to a windows 10 computer with the latest updates. When clicking the Solution Center icon, a window opens, but it is blank with some sort of badge inside it with a letter "i", which seems to change color when hovering over it. But even when clicking that icon, nothing happens. I've tried uninstalling, and installing, I've tried the Scan Doctor, but nothing works. I can scan through Microsoft scan, but cannot scan to PDF, only to a picture format. Has anyone had this problem? Does anyone know a solution? I'll appreciate it very much.

[Kumar0307]

@Shultzie613, Welcome to the HP Support Community!

This seems like a software issue. Let us try these steps to resolve this issue:

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

For more info on this issue, refer to this document.

Hope this helps! Keep me posted. 

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