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Solution center probleem without Flash

HP Recommended
HP 6500 office jet (E709 N)
Microsoft Windows 10 (64-bit)

Solution center for HP printers does not WORK anymore so I can's scan.

Now that Flash has been suspended I was wondering if HP will leave all the custumers that has there product without a solution for this problem. Adobe has informed the World that they will bestopping with flash 3 years ago.

Why did HP not realease an update for all the people that uses there product witch will not function without Flash.

Or is the intention of HP to release an update ?????

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HP Recommended



Edits - Update Content


I cannot address what HP will do.

I don't work for HP.



Old software GUI interface has failed because it depended on Flash.



Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.



Flash Player is permanently disabled as of 12-Jan-2021.


The HP Solution center software is based on Flash:


Some of the possible solutions for Scan


Start Scan using HP Scan executable.


You might be able to simply start HP Scan using the program executable.

For example:

Open the folder

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin


NOTE:  Replace the sample printer name with your printer


Look for and click on HPScan.exe


Original Content...

What else?


HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher






What else?

HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.


The Caveat:  HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").


HP Scan Extended

  • Download-Save-Install >  HP Scan Extended 
  • HPSE is a subset an older Full Feature Software suite. 
  • HPSE features are very similar to the HP Scan Software released after 2015.
  • Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software.  The Full Feature Software for your printer should be installed before installing and using HPSE.
  • OPTIONAL:  Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click HPScan.exe > Select Pin to Taskbar
    • Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
    • Right-Click HPScan.exe > Select Pin to Start


  • HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  Might include OCR (Save as Editable Text).


What else?

If your Twain version is supported, work around the restriction (cannot open the GUI that runs the scan software).


Solution might require installing third party software.


HP Twain – Scan software


Where available, HP Twain is part of the Full Feature Software for your printer.

After the Full Feature Software is installed,

If the software is included, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin


NOTE:  Replace the sample printer name with your printer


NOTE 2:  When installed, HP Twain also works with  Irfanview  software.







Irfanview requires installation of third party software


Irfanview > Brilliant Free Photo Viewing and Print Software


 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.


  • Create a Restore Point (optional, recommended)
  • Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
  • Additional information at the website, including:  FAQ




  • Both 32bit and 64bit versions for Windows are available.
  • Irfanview is also available as an Windows 10 Application from the Microsoft Store


For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:



Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)


Includes access (where available) to Scan with HP Twain > Adjust settings > Save


How to find Help within the Irfanview software


Once installed, open the software > tab Help


Example help entry:

Vertical/Horizontal Flip

  • Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
  • Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.


Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.




Example - Irfanview - Scan Setup



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