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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solution center probleem without Flash
01-13-2021 09:50 AM

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Solution center for HP printers does not WORK anymore so I can's scan.
Now that Flash has been suspended I was wondering if HP will leave all the custumers that has there product without a solution for this problem. Adobe has informed the World that they will bestopping with flash 3 years ago.
Why did HP not realease an update for all the people that uses there product witch will not function without Flash.
Or is the intention of HP to release an update ?????
01-13-2021 10:26 AM - edited 01-13-2021 10:47 AM

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Edits - Update Content
I cannot address what HP will do.
I don't work for HP.
Old software GUI interface has failed because it depended on Flash.
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Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
https://www.adobe.com/products/flashplayer/end-of-life.html
Some of the possible solutions for Scan
Start Scan using HP Scan executable.
You might be able to simply start HP Scan using the program executable.
For example:
Open the folder
C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin
NOTE: Replace the sample printer name with your printer
Look for and click on HPScan.exe
Original Content...
What else?
HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
- Download-Save-Install HP Scan and Capture
Example
Scan_and_Capture_Document-Photo_Settings_1
What else?
HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.
The Caveat: HPSE is perhaps dependent on the Full Feature Software (previously "HP Solution Center").
HP Scan Extended
- Download-Save-Install > HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
What else?
If your Twain version is supported, work around the restriction (cannot open the GUI that runs the scan software).
Solution might require installing third party software.
HP Twain – Scan software
Where available, HP Twain is part of the Full Feature Software for your printer.
After the Full Feature Software is installed,
If the software is included, HP Twain is available in the same folder as HP Scan.
For example:
C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin
NOTE: Replace the sample printer name with your printer
NOTE 2: When installed, HP Twain also works with Irfanview software.
Example
9025_Twain_Scan_Menu_1
Next...
Irfanview requires installation of third party software
Irfanview > Brilliant Free Photo Viewing and Print Software
Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.
- Create a Restore Point (optional, recommended)
- Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
- Additional information at the website, including: FAQ
NOTES
- Both 32bit and 64bit versions for Windows are available.
- Irfanview is also available as an Windows 10 Application from the Microsoft Store
For example,
Irfanview 64bit version – Information and Download
Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html
Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)
Includes access (where available) to Scan with HP Twain > Adjust settings > Save
How to find Help within the Irfanview software
Once installed, open the software > tab Help
Example help entry:
Vertical/Horizontal Flip
- Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
- Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.
Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.
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Example - Irfanview - Scan Setup
Irfanview_Scan_Images_1
Irfanview_Scan_Image_2
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