Stopping the scanner from automatically cropping

[PaulH7]

When I scan to computer, the document is automatically cropped which I don't want. Sometimes 3 or4 images appear on my computer, all of them cropped in different ways. Yet the preview on the scanner shows the full document that I want scanned. When I scan to email the scanner works perfectly so it appears to be someting wrong with the computer operating system.

[sandytechy20 · Accepted solution]

@PaulH7

Welcome to HP forums, I see that your printer is cropping the document while scanning to the computer.

Follow the below steps to disable auto cropping.

1. Open the HP Scan software.
2. Right-click the bottom left corner of the screen, click Search, click Apps, and then type HP Scan in the Search box, and then click HP Scan.
3. Select a photo shortcut, such as Photo to File, and then click Advanced Settings.
4. Make sure the Auto Crop setting is not selected.
5. Adjust any other settings, and then click Scan to scan your item again.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.