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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-17-2017 10:50 AM

HP Recommended
Product: officejet Pro 8600 N911g
Operating System: Microsoft Windows 10 (64-bit)

Just this morning I have streaks showing up on my scans and copies.  The unit prints perfectly, with no defects.  Is this something I can fix, or do I have to dispose of this unit as I had to do with my previous HP all in on unit.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2017 12:29 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try to switch off and turn on the printer (making sure that the scanner lid is closed) and try to scan and copy again?

 

 

If it is still showing streaks, then perhaps your scanner is defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎05-18-2017 12:29 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try to switch off and turn on the printer (making sure that the scanner lid is closed) and try to scan and copy again?

 

 

If it is still showing streaks, then perhaps your scanner is defective.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-18-2017 07:34 AM

HP Recommended

The suggested solution worked.  

Thank you.

Was this reply helpful? Yes No

‎05-18-2017 06:25 PM

HP Recommended

Hi @donprint,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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