• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-03-2017 03:34 PM

HP Recommended
Product: hp officejet pro 6975
Operating System: Microsoft Windows 10 (64-bit)

Any time I use the auto feeder the paper has streaks in the middle of the page. The printer is less than 2 months old.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2017 03:06 PM

HP Recommended

@Coop60

A very warm welcome to the HP community. A very good day to you. 🙂

I understand that you have an HP OfficeJet Pro 6975 All-in-One Printer and everytime you use the ADF (Automatic Document Feeder), the paper has streaks in the middle of the page. I'll do my best to help you with your HP printer. 

I would like to know the following information to assist you better:

  • Did any hardware changes take place on the printer (paper jam, etc) after which this issue started?
  • Does this happen while printing and copying?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Now, please clean the ADF as described in "Step 2" of this link.

I hope this helps. Let me know what happens. Cheers! 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-04-2017 03:06 PM

HP Recommended

@Coop60

A very warm welcome to the HP community. A very good day to you. 🙂

I understand that you have an HP OfficeJet Pro 6975 All-in-One Printer and everytime you use the ADF (Automatic Document Feeder), the paper has streaks in the middle of the page. I'll do my best to help you with your HP printer. 

I would like to know the following information to assist you better:

  • Did any hardware changes take place on the printer (paper jam, etc) after which this issue started?
  • Does this happen while printing and copying?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Now, please clean the ADF as described in "Step 2" of this link.

I hope this helps. Let me know what happens. Cheers! 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.