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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Stuck on Windows WIA scan on HP print and scan doctor

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02-27-2020 03:30 AM
My scanner has not been working (it used to but I have not tried for sometime) and I have tried to load the HP print and scan doctor but it seems to be stuck on Windows (WIA) scan and has been for about an hour - when I look online it seems to say it should only take 30 mins or so and I am wondering what to do! The printer works fine and it seems to be networked and the scanner option enabled..... how do I fix this? Or if the Windows scan is the function that isn't working what do I do?
02-27-2020 11:04 AM
Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.
Past the following command and press enter:
Sc config stisvc depend= rpcss/ShellHWDetection
Now restart your computer and try scanning, may you see any difference?
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
02-27-2020 02:01 PM
Sorry the driver is now ok (restarted) however the WIA is still not working and when I go into the services folder and try to start it says it cannot start WIA service on Local Computer. Error 1067 : the process terminated unexpectedly. Any ideas? Thank you!
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