Successful scan, but doc won't open.

[Mandy16]

I am able to successfully scan and save a document. But when I try to open the doc, I get an error that tells me Windows cannot find the document. I am actually double-clicking on the doc to open. So that error doesn't even make sense. I can even see the scanned document in the little icon that I'm clicking on, so I know it's right. 

This is a newly installed printer. I have both wireless and wired capabilities. 

[DavidSMP]

Hi @Mandy16,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding not being able to open scanned documents.  I will be delighted to assist you with this.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

• Did this happen after a recent software or Windows update?
• Did you uninstall and reinstall the printer software and check?

For now, try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then create a new local user account as an administrator on the computer by following directions from this link: http://hp.care/2rZfJBC

Later restart the computer and log in to the new user account.
 

Then download the latest full feature driver from http://hp.care/2tzyiAY   and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂