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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-05-2023 03:03 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: macOS 12.0 Monterey

Suddenly, my printer will not communicate with my computer.  I've rebooted everything, including the router two or more times.  The printer works for printing, but won't connect up for scanning.   There isn't a Scan Doctor for the Mac OS, so I'm stumped.

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4 people had the same question
4 REPLIES 4

‎10-05-2023 11:51 PM

HP Recommended

Can you post the firmware revision currently installed on your printer?

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‎10-07-2023 11:38 AM

HP Recommended

The firmware is MCP2CNZ366AR.     (I'm having a hard time finding this conversation and figuring out how to post in it!)

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‎10-07-2023 11:39 AM

HP Recommended

thanks for helping!

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‎10-07-2023 12:33 PM

HP Recommended

Also, computer is running Ventura 13.5.2.    This Questions system doesn't allow any entry higher than Monterrey.   But the scanner worked fine a week ago, and there's been no change to Ventura in that time frame.

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