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‎04-15-2025 10:27 AM - edited ‎04-15-2025 11:21 AM

HP Recommended
Product: HP LaserJet Pro MFP 4101fdw Printer

Has anyone had any issue trying to connect to someone on chat support or by phone. Every time I am connected to chat support, It connects but I get no reply. The phone lines seem to not be working?

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1 REPLY 1

‎04-16-2025 08:11 AM

HP Recommended

Hi @abouathong 

 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you.

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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