THE SCAN FUNCITON ON MY ENVY INSPIRE 7900E WILL NOT WORK

[TAMMYREEF1]

HELP THE scan functionon my HP Envy Inspire 7900e printer all in one will not work

[Nal_NR]

Hi @TAMMYREEF1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the scanning.

To assist you better:

• Are you able to make a copy?
• Which software are you trying to scan from?
• HAve you tried using HP Smart App for scanning?
• Have you tried scanning from any other application or device?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

if the issue persists, then you may go ahead and try HP printers - Scan with HP Scan and Capture (Windows) | HP® Support

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.