Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-21-2022 09:12 AM

HP Recommended
Product: HP OfficeJet Pro 8024e All-in-One Printer
Operating System: Microsoft Windows 11

I want to setup my aio-printer OfficeJet Pro 8024e with ELO Office to scan my documents. The Software needs a scanner with a TWAIN driver, but I didn't find it.

Who can help me where I can find TWAIN driver for my device and how to install it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2022 10:45 AM

HP Recommended

@Bertl1 

 

Welcome to the HP Community Forum.

 

If you have not done so,

Install the Full Feature Software / full driver printer software

Use HP Scan

 

Video

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

 

What else?

 

HP Twain – Scan software

 

Where available, HP Twain is part of the Full Feature Software .

 

After the Full Feature Software is installed,

If a separate (additional) HP Twain utility is included with your printer software,

HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin\

File name:  TwainUtilityUI.exe

 

NOTE:  Replace the sample printer name with your printer

 

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

 Product Specifications for the HP OfficeJet Pro 8024e All-in-One Printer (229W8B)

 

 User Guide - HP OfficeJet Pro 8020e

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8024e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎12-21-2022 10:45 AM

HP Recommended

@Bertl1 

 

Welcome to the HP Community Forum.

 

If you have not done so,

Install the Full Feature Software / full driver printer software

Use HP Scan

 

Video

HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)

 

What else?

 

HP Twain – Scan software

 

Where available, HP Twain is part of the Full Feature Software .

 

After the Full Feature Software is installed,

If a separate (additional) HP Twain utility is included with your printer software,

HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin\

File name:  TwainUtilityUI.exe

 

NOTE:  Replace the sample printer name with your printer

 

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

 

 Product Specifications for the HP OfficeJet Pro 8024e All-in-One Printer (229W8B)

 

 User Guide - HP OfficeJet Pro 8020e

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8024e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-23-2022 02:42 PM

HP Recommended

problem solved - thank you for your help

Merry Christmas to you all!

Was this reply helpful? Yes No

‎12-23-2022 02:46 PM

HP Recommended

@Bertl11 

@Bertl1 

 

Excellent.

You are welcome.

Happy Christmas - Cheers and singing.

 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
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