• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 10 (64-bit)

I need to be able to scan an 11x17 (tabloid) paper and be true to size after scanned.

I use the flatbed or scanner glass setting but it will shrink my scan (of the entire scan glass) to the 11x17 not the actual paper I need to scan.

 

I draw full size scale drafting drawings and need to be able to email these full scale to clients. Is there another solution I am missing?

 

Adding the paper size to the "Paper Selection" would be very helpful.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Have you tried setting the Source as Flatbed Glass and then creating a custom Scan Size?

 

Don't you see a Ledger option in the sizes list? it is identical to Tabloid, (A3 is slightly wider and shorter than Tabloid/Ledger)

 

If not, select Custom from the sizes, select Inches and set an 11 wide x 17 long, then click OK.

 

You may also save the settings as a shortcut, the Custom setting should remain as default, even if selecting another custom size for another shortcuts.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

Have you tried setting the Source as Flatbed Glass and then creating a custom Scan Size?

 

Don't you see a Ledger option in the sizes list? it is identical to Tabloid, (A3 is slightly wider and shorter than Tabloid/Ledger)

 

If not, select Custom from the sizes, select Inches and set an 11 wide x 17 long, then click OK.

 

You may also save the settings as a shortcut, the Custom setting should remain as default, even if selecting another custom size for another shortcuts.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

No ledger size in list. Largest paper size offered is 8.5x11

HP Recommended

I have recently downloaded the HP Scan doctor and it now gives me an actual HP Scan Program i can use that has all these custom options. Thank you.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.