Solved: Re: Telephone/ Fax - HP Support Community

DMD318dpm · ‎06-13-2021

For some reason, my telephone will only work if plugged directly into the wall outlet. If I plug it into the back of the printer and plug the printer into the telephone jack, the phone does not work.

Any advice would be appreciated

Repairatrooper · ‎06-14-2021

I hate to ask the simple questions, but sometimes that is where the problem lies. When you plugged into the printer did you get the ports correct? The port with the phone icon is where you plug in the telephone and the port marked with a jack goes to the wall. It does make a difference.

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Repairatrooper · ‎06-14-2021

I hate to ask the simple questions, but sometimes that is where the problem lies. When you plugged into the printer did you get the ports correct? The port with the phone icon is where you plug in the telephone and the port marked with a jack goes to the wall. It does make a difference.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

DMD318dpm · ‎06-15-2021

Ugh! Color me embarrassed. Had them in wrong ports. Thanks for the quick response

Telephone/ Fax

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