Thanks for your patience

dbeach73 · ‎04-27-2021

I have an existing hp a/c so no need to create a new one but get the above error which never resolves when trying to scan with hp smart android app on my asus c302 chromebook

Repairatrooper · ‎04-27-2021

You need to provide more information, you state you get the error above but I do not see any error code or message.

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dbeach73 · ‎05-03-2021

hi repairatrooper

betty106 suggested I check f/w was stuck on an old one but my 3630 deskjet reports that its SWP1FN2020CR f/w is the most current. "Thanks for your patience" is the only thing that is reported so I guess that is the error message being reported (sorry) Betty106 also suggested uninstall & reinstalling hp smart may help but it doesnt appear to have done as yet. Any other ideas?

Thanks

Dragon-Fur · ‎05-03-2021

@dbeach73

Apologies for jumping in unannounced.

I'm am not aware that HP Smart is supported in Chrome OS.

Google Play Store – HP Smart - Android

Requires Android

7.0 and up

References / Resources

Chromebook Printing and Scanning

Go to Printing with the HP Print for Chrome App for more information.

And / Or

HP printer setup (Chromebook)

And / Or

Google - Chromebook > Set up your printer

and

HP Printers - How to Scan (Chromebooks)

NOTE: Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 3630 All-in-One Printer series

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Dragon-Fur

dbeach73 · ‎05-04-2021

my chromebook (& many others) but you are correct in pointing out not all can run android app's & in this particular case runs an emulation of android in excess of v7.0

Does that make it ok..?

Thanks

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