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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-27-2021 03:12 AM

HP Recommended
Product: hp smart
Operating System: Chrome OS

I have an existing hp a/c so no need to create a new one but get the above error which never resolves when trying to scan with hp smart android app on my asus c302 chromebook 

Category:
1 person had the same question
4 REPLIES 4

‎04-27-2021 10:32 AM

HP Recommended

You need to provide more information, you state you get the error above but I do not see any error code or message.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-03-2021 09:32 AM

HP Recommended

hi repairatrooper

betty106 suggested I check f/w was stuck on an old one but my 3630 deskjet reports that its SWP1FN2020CR f/w is the most current. "Thanks for your patience" is the only thing that is reported so I guess that is the error message being reported (sorry) Betty106 also suggested uninstall & reinstalling hp smart may help but it doesnt appear to have done as yet. Any other ideas?

Thanks

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‎05-03-2021 09:56 AM

HP Recommended

@dbeach73 

 

Apologies for jumping in unannounced.

 

I'm am not aware that HP Smart is supported in Chrome OS.

 

Google Play Store – HP Smart - Android

Requires Android

7.0 and up

 

References / Resources

 

Chromebook Printing and Scanning

 

Go to Printing with the HP Print for Chrome App for more information.

And / Or

HP printer setup (Chromebook)

And / Or

Google - Chromebook > Set up your printer

 

and

HP Printers - How to Scan (Chromebooks)

NOTE:  Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported

 

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 3630 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

 

Dragon-Fur

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‎05-04-2021 06:17 PM

HP Recommended

my chromebook (& many others) but you are correct in pointing out not all can run android app's & in this particular case runs an emulation of android in excess of v7.0

 

Does that make it ok..?

 

Thanks

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