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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 5255
Microsoft Windows 10 (64-bit)

I am getting this message:

 

The HP Scan Application is currently in use with another task or another user on this computer. Please wait until the other task is complete and then try again.

3 REPLIES 3
HP Recommended

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

 

Past the following command and press enter:
Sc config stisvc depend= rpcss/ShellHWDetection

Now restart both the printer and computer and try scanning, may you see any difference?

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I already know that re-booting my computer fixes the problem. I was hoping to fix my scanning problem without re-booting my computer all the time. Any other ideas to help me?

HP Recommended

And have you followed the listed steps?

The steps does add additional steps to complete prior of restarting the PC, which may help...



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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