The HP smart app cannot scan from the printer

[Daniel654321]

I was trying to make a scan with the HP smart app. The app says that it cannot connect to the scanner. I cheacked the internet and the router and they are working as needed. The computer and the printer are connected to the same wifi network. The HP smart app cannot detect any problem in the printer. I think that the problem is in the HP smart app because I have another app and this app can take scans with my printer. Thank you. 

[Jay_G24]

Hi @Daniel654321,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are unable to scan using HP Smart

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart

If the error persists, install the HP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

Hope this helps! Keep me posted. 

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