The SCAN option is missing from the Printers & Scanners System Preferences on my MacBook Air

[fairlady85]

Hi! 

I am working on macOS 10.14.6 (option not listed in the Operating System drop-down menu).  There isn't a SCAN option in the System Preferences and I'm not sure how to get it there.  I also use a desktop Mac and it is fine.  Any suggestions?

[Kumar0307]

@fairlady85, Welcome to the HP Support Community!

Re-installing the printer using AirPrint driver may resolve this issue. Let us try these steps: 

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know how this goes.

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