The Scan to computer function on 8740 Office Jet Pro doesn't work?

[ernieS7712]

I've had this printer for 6 years or so. The scan to Email function hasn't work in 4 years. It just stopped. I dealt with it as long as I can scan to computer and then email whatever docs I needed. Now the scan to computer function just randomly stopped working and screen on printer keeps stating "Software required for this feature. If installed open HP utility and under scan setting clock scan to computer and ensure "enable scan to computer" is selected. I tried that and it doesn't work because it keeps saying the computer isn't connected to the scanner. Now I know what your thinking.... Thats the issue dummy. HOWEVER... my printing function still works! I can still print through wireless. I just can't scan. So I'm not the most tech savvy person. But this is insane to me that I can print but not scan to my computer. Any help would be greatly appreciated. 

[Irfan_06]

Hi @ernieS7712,

Scanner failure error or scanning related issues

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing scanning issues with your printer.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Refer to this link for more scanning related issues.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support