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The document feeder was not able to pick up the original

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HP Deskjet 6950
Microsoft Windows 10 (32-bit)

I have tried resetting and cleaning as per your guidance but the document feeder still doesn't work. How else can it be fixed? 

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Can I get support for this pls? I have loads of copying and scanning to do and at the moment I can only do page by page. I got an email to write to an email address and call a number but I'm now wondering if they were from you or I have been scammed. What's the support process anyway? 

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