The document top feeder does not feed documents for copying or scanning.

[tedcs]

The top feeder does not seem to recognize the presence of document in feeder and as a result the document does not feed through the feeder for either copying or scanning.  Copying or scanning of individual pages placed on the glass plate works fine.  Appears to be a mechanical problem not a software problem when inserting the document into the top feeder. 

[Raj1788 · Accepted solution]

@tedcs

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Have you tried any troubleshooting  Steps?

Do you see a message "Original Loaded" when you load the paper in ADF?

Update the firmware for the printer using this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

Restart the printer try to print.

If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.

1. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.

   1. ADF cover

   2. Rollers

   3. Separator pad

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

3. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   1. Rollers

   2. Separator pad

4. Allow the rollers to dry completely (approximately 10 minutes).

5. Close the ADF cover tightly at both ends.

   Figure : Close the ADF cover tightly at both ends

   

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[tedcs]

Your suggestion helped.  It is now working fine.

Thanks

[Raj1788]

@tedcs

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)

[Klsapp81]

I have gone through all the same troubleshooting steps but the document feeder still grinds.  Are there any additional steps that I can take?  Thanks, 

[TEJ1602]

 @Klsapp81, Welcome to HP Support Community!

Clean the ADF rollers and the separator pad. 

1. Lift the top cover of the ADF. This provides easy access to the rollers and separator pad.

Figure: Lift the ADF cover

  

1. ADF cover

2. Rollers

3. Separator pad

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

3. Press the cloth against the rollers, and then rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

Figure: Clean the rollers and separator pad

1. Rollers
2. Separator pad

4. Allow the rollers to dry completely (approximately 10 minutes).

5. Close the ADF cover tightly at both ends.

Figure: Close the ADF cover tightly at both ends

If the issue persists, I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!