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‎02-10-2019 05:03 AM

HP Recommended
Operating System: macOS 10.14 Mojave

The printer 5075 is connected to PC via WI-FI, scan is working properly, but when i try to print i see a massage finding printers. How can i fix the problem?

1 REPLY 1

‎02-12-2019 10:00 AM

HP Recommended

@Oleg_28011985

 

A warm welcome to HP Support Community! I'd like to help.

Do you have any antivirus software installed on your Mac?

What's the make and model of your WiFi router?

Approximately how far is the printer located from the WiFi router?

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

Senan6806


I am an HP Employee

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