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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-10-2025 08:53 AM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer

The printer scans documents but won't copy. 

Reply
1 REPLY 1

‎07-11-2025 08:27 AM

HP Recommended

Hi @kelly423,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding copying issues on the HP OfficeJet 4655 All-in-One Printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Basic Checks

Power Cycle the Printer:

  • Turn off the printer, unplug the power cord from the back of the printer, wait for about a minute, and then plug it back in and turn it on.

Verify Paper Settings:

  • Ensure the paper you are using matches the settings configured on the printer. Incorrect paper settings may cause issues with copying.

Check Copy Functionality and Settings

Inspect the Printer for Errors:

  • Check for any error messages on the printer's display that might be affecting the copying process.

Clean the Scanner Glass and ADF:

  • Dust or dirt on the scanner glass or Automatic Document Feeder (ADF) can affect copying quality. Clean these parts with a lint-free cloth.

Verify Copy Settings:

  • Double-check the copy settings on the front panel of the printer. Ensure the copy mode is set correctly, and no settings are causing restrictions.

Advanced Troubleshooting Steps

Update Printer Firmware:

  • Ensure the printer's firmware is up-to-date. You can download the latest firmware from the HP Support website.

Perform a Hard Reset:

  • Unplug the printer while it is powered on, and disconnect any USB cables. Press and hold the power button for about 10 seconds. Plug the printer back in and attempt a copy.

Perform Printer Diagnostics:

  • Use the HP Print and Scan Doctor tool to diagnose and fix common printing and copying issues. This tool is available on the HP support page.

Refer to this link for further assistance:

https://support.hp.com/us-en/document/ish_2281791-2076363-16

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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