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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-30-2024 07:09 PM

HP Recommended

The scanner crashes when I try to save the document as a PDF. I have reinstalled the App but it still has the same issue. It scans okay but won't let me save it as a PDF file. This issue has only just started happening. How can I resolve the problem? My computer is a MACOS Ventura 13.6.6 and the printer/scanner is a HP deskjet 2600.

Kind regards

Fiona

Category:
1 person had the same question
8 REPLIES 8

‎03-30-2024 09:05 PM

HP Recommended

@Laleeb 

 

You have to select scan to PDF before click Scan or Please use the following Guide:

 

              https://support.hp.com/in-en/document/ish_2275901-2074064-16

 

Regards.

BH
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‎03-30-2024 11:23 PM

HP Recommended

I have been scanning to PDF. It scans as a PDF but when I try to save it to my documents it crashes, then a box comes up saying "HP Easy Scan quit unexpectedly" and gives me a long report.

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‎03-31-2024 12:12 AM

HP Recommended

@Laleeb 

 

Can you save to OTHER area, and do NOT use save as to see what it is.

 

Regards.

BH
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‎03-31-2024 12:20 AM

HP Recommended

No it won't allow me to save it as a PDF no matter where I send it to. I can save it as a JPEG or PNG but not a PDF. It just keeps crashing everytime I try to send it. The problem has only been happening in the past few weeks. Prior to that I never had a problem.

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‎03-31-2024 02:02 AM

HP Recommended
@Laleeb wrote:

No it won't allow me to save it as a PDF no matter where I send it to. I can save it as a JPEG or PNG but not a PDF. It just keeps crashing everytime I try to send it. The problem has only been happening in the past few weeks. Prior to that I never had a problem.

@Laleeb 

 

Sounds like you DID NOT scan to PDF from the beginning that why it tries to save as image file(s). By default is scan documents as PDF files and photos as Image files. Please us HP Smart app to scan as mentioned of page 49 of the following manual 

 

               http://h10032.www1.hp.com/ctg/Manual/c05439290.pdf

 

Regards

BH
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‎03-31-2024 02:24 AM

HP Recommended

Sorry BH, I have been using the HP smart app and scanning as a PDF but it still crashes when I try to send it. I'm really not sure why it's doing this now when it hadn't been doing it a few weeks ago.

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‎03-31-2024 08:05 PM

HP Recommended

@Laleeb 

 

Sorry I don't have a Mac machine to test therefore I won't be able to help you.

 

Regards.

BH
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‎03-31-2024 11:26 PM

HP Recommended

Thanks for trying. Can anyone else help?

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