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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2020 09:10 AM

HP Recommended
Product: Deskjet 2131 printer
Operating System: Microsoft Windows 7 (32-bit)

The scanning light goes half way and stops working suddenly!

Please help me

2 people had the same question
1 REPLY 1

‎02-26-2020 07:33 AM

HP Recommended

@GalaxyDG, Welcome to HP Support Community!

 

There might be a hardware related issue such as a scanner mechanism jam or calibration issue, low scanner bulb temperature, or an internal or external electrical problem.

  1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

  2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

  3. Reconnect the power cord to the printer, and then try making a copy.

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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