The server's security certificate cannot be validated

[AshfordP]

I’m unable to scan papers
The server's security certificate cannot be validated

[Raj_05]

Hi @AshfordP,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a security certificate issue when trying to scan with your HP OfficeJet Pro 9015e. This typically happens when the printer is unable to establish a secure connection with the scanning server due to an invalid or expired security certificate.

Here are a few steps you can try to resolve this issue.

• Restart Your Printer: Sometimes, restarting the printer can resolve temporary connectivity issues.
• Update Printer Firmware: Make sure your printer has the latest firmware installed. You can check for updates through the printer's control panel or HP's website.
• Check Network Settings: Ensure that your printer is connected to the same network as your computer and that both devices have a stable internet connection.
• Reset Printer Network Settings: If your printer is connected wirelessly, try resetting the network settings and reconnecting it to your Wi-Fi network.
• Verify Scan to Email Settings: If you're scanning to email, double-check your email server settings and credentials to ensure they are correctly configured in the printer's web interface.
• Check Server Certificate: If the issue persists, the problem might be with the server's security certificate itself. Ensure that the certificate on the server you're scanning to is valid and not expired. Contact your IT administrator for assistance if needed.
• Update Scan Software: If you're using HP's scanning software on your computer, ensure it's up to date. Sometimes, updating the software can resolve compatibility issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support