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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-04-2018 02:23 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

hi my problem is the warning message appear says: The software had trouble scanning or was cancelled how to overcome this problem operating system : win 7

5 people had the same question
1 REPLY 1

‎10-05-2018 05:06 PM

HP Recommended

@YousefKhedewi

 

Welcome to HP forums, I see that you are getting scanner error issue.

  • Provide the printer model number or the product number.
  • Which software are you using to scan?
  • Open the scanner lid, initiate scanning and check if the scanner light is lit up and moving across the scanner glass?

Meanwhile, perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

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