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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

How do I start a scan when there is no button on the printer for this.  The printer is HP deskjet 2810e

 

1 REPLY 1
HP Recommended

@Lorna60 

 

Welcome to the HP English Community --

 

Product / Printer Model:  HP DeskJet 2810e All-in-One Printer  

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  Scan

 

 

The printer communicates using simple symbols and lights.

 

Scan is supported using Applications and / or Software built for the task.

 

For example, HP Smart is supported on supported versions of Windows, MacOS, and Mobile devices.

 

In the case of supported versions of Windows, there is a full driver printer software that includes HP Scan.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

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Message Content References

 

User Guide – HP DeskJet 2800e HP DeskJet 4200e

 

HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes

 

HP DeskJet 2800, 4200, 4900 Printers - Color or black ink not printing, other print quality issues

 

 

Mobile Printing – Mobile Options for Printers

 

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

Reminders -- Initial Connection

  • Your Mobile device (tablet, phone) must be on the same network as the printer.
  • Location Services and Bluetooth should both be switched ON

 

====  ====  ====  ====  ====  ====

 

HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

 

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

 

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

NOTES: 

  • Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
  • Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
  • If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples
      • What are the requirements to use the HP Smart app? (OS version requirements)
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

 

 

================== =====================

Videos

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 

 How to unbox and setup the HP DeskJet 2800/e, 4200/e, and Ultra 4900/e printer series | HP Support

 

  HP DeskJet 2855e 2810e 2820e Printer Unbox Setup Connect to wireless network & Print Page

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2810e All-in-One Printer  

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.