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Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

How do I start a scan when there is no button on the printer for this.  The printer is HP deskjet 2810e

 

1 REPLY 1
HP Recommended

@Lorna60 

 

Welcome to the HP English Community --

 

Product / Printer Model:  HP DeskJet 2810e All-in-One Printer  

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  Scan

 

 

The printer communicates using simple symbols and lights.

 

Scan is supported using Applications and / or Software built for the task.

 

For example, HP Smart is supported on supported versions of Windows, MacOS, and Mobile devices.

 

In the case of supported versions of Windows, there is a full driver printer software that includes HP Scan.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

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Message Content References

 

User Guide – HP DeskJet 2800e HP DeskJet 4200e

 

HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes

 

HP DeskJet 2800, 4200, 4900 Printers - Color or black ink not printing, other print quality issues

 

 

Mobile Printing – Mobile Options for Printers

 

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

 

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HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

Reminders -- Initial Connection

  • Your Mobile device (tablet, phone) must be on the same network as the printer.
  • Location Services and Bluetooth should both be switched ON

 

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HP Smart - Windows - Application - Details / How-to / FAQ / NOTES

 

HP Smart is an application that supports print and scan for PDF and Photos / Images.

The app is available in the Microsoft Store

OR (same thing)

Open the Homepage / Support Website for your printer

Category Software & Drivers > Section Install HP Smart app to complete setup and support

 

Instructions...

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

NOTES: 

  • Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
  • Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
  • If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
  • HP Smart requires that you sign into the application using your HP Account credentials.
  • When working through a Browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
  • “Share” to email – Before using Share, add your sender email address to the standard Windows Mail application (not New Outlook).

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples
      • What are the requirements to use the HP Smart app? (OS version requirements)
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

 

 

================== =====================

Videos

 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

 

 How to unbox and setup the HP DeskJet 2800/e, 4200/e, and Ultra 4900/e printer series | HP Support

 

  HP DeskJet 2855e 2810e 2820e Printer Unbox Setup Connect to wireless network & Print Page

 

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2810e All-in-One Printer  

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.