Today Can not scan with HP Deskjet 2132 with HPSmart, Have in the past. Error message not compatible

[MJM2124]

HP Deskjet 2132 have scanned with HPSmart but today the error messages is HPSmart is not compatible with this printer as can not find the scanner. 

[Raj_05]

Hi @MJM2124,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with scanning using HP Smart with your HP Deskjet 2132 printer. Here are some steps you can try to resolve this problem.

Restart Your Devices:

• Sometimes, simply restarting your printer, computer, or the HP Smart app can resolve temporary issues. Turn off your printer, wait for about 30 seconds, and then turn it back on. Restart your computer as well.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed on your computer or mobile device. Updates often include bug fixes and compatibility improvements.

Check Printer Connectivity:

• Ensure that your printer is properly connected to your computer or network. If it's a wireless connection, check the Wi-Fi settings on your printer and make sure it's connected to the same network as your computer.

Check Scanner Settings:

• Verify that the scanner settings on your printer are correctly configured. Refer to your printer's manual or documentation for instructions on how to check and adjust scanner settings.

Reinstall HP Smart App:

• If updating doesn't help, try uninstalling and reinstalling the HP Smart app. This can sometimes resolve issues related to corrupted app files.

Check for Driver Updates:

• Ensure that your printer drivers are up to date. Outdated drivers can sometimes cause compatibility issues with scanning. You can download the latest drivers from the HP website.

Check for Operating System Updates:

• Ensure your computer or mobile device has the latest operating system updates installed. Sometimes, updates to the operating system can affect app compatibility.

Use HP Print and Scan Doctor:

• HP provides a diagnostic tool called HP Print and Scan Doctor, which can help diagnose and resolve printing and scanning problems. You can download it from the HP website and run it to check for any issues.

By following these steps, you should be able to troubleshoot and hopefully resolve the issue with scanning using HP Smart with your HP Deskjet 2132 printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support