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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Touch screen not working

Create an account on the HP Community to personalize your profile and ask a question
01-04-2022 08:44 AM
Hi
On my HP Officejet Pro 8620 printer, the touchscreen display has stopped working. The printer itself works still, I can scan form my PC and all necessary lights are on...the screen simply doesn't work.
I found on the community a similar issue and followed the reset instructions but still the touch screen does not respond:
Hard Reset:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle.
Thanks in advance and look forward to your response.
Alastair
01-09-2022 09:09 AM
Hi @AlastairA,
I'd like to help!
As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
Have a great day!
And, Welcome to the HP Support Community.
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