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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-02-2024 07:18 PM - edited ‎04-02-2024 07:19 PM

HP Recommended
Product: HP OfficeJet 8702 All-in-One Printer

Hello, I have been trying to configure the scan to email function for my HP OfficeJet 8702. The SMTP settings I am using are as follows, the bleeped info is g m a i l:

 

SMTP Server: smtp.**bleep**.com

SMTP Port: 587

Always use secure connection: Yes

Validate server certificate: No

Server requires authentication: Yes

Username: myemail@**bleep**.com

Password: The app password I generated for this email

 

I have used a combination of different configurations, including trying port 465, using my account password instead of an app password,  switching my printer's wired connection to a wireless connection, etc. All of these have given me the same error message: "SMTP email authentication required. Check your username/password and try again." I have confirmed that these exact credentials work through another server on my network utilizing SMTP, so I do not think it is my home router's configuration either. Any help would be greatly appreciated!Screenshot 2024-04-02 211653.png

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