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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-27-2021 05:43 AM

HP Recommended
Product: HP Colour LaserJet MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

I used to have HP software which was brilliant - I could scan double-sided pages. Once it had scanned the obverse sides, it automatically asked me to put the pages in again to do the reverse sides. It reordered the pages, and I could save - no problem.

Since upgrading my computer, and using a newer scan programme (HP Scan and Capture), I can only do single-sided scans - even though I have input 'Duplex Scan' in my settings - it seems to only work if the printer has duplex built in.

How can I get this new software to do what I could do with the previous software?

And if that's not possible, how can I get back to what I had?

Help appreciated! Thank you!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2021 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  The software described is the HP FULL solution software.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m277-series/708...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources (examples)  will be relevant for the printer:

https://www.youtube.com/watch?v=h9g9JjLEV1k

https://www.youtube.com/watch?v=0OB1M0ZWMr4

https://www.youtube.com/watch?v=OM7PS-5D06A


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP Color LaserJet Pro MFP M283fdw Printer : How to scan a 2 sided document
HP Color LaserJet Pro MFP M283fdw Printer : How to scan a 2 sided document
youtube.com/watch?v=h9g9JjLEV1k
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
Was this reply helpful? Yes No
1 REPLY 1

‎05-27-2021 09:39 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.  The software described is the HP FULL solution software.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m277-series/708...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources (examples)  will be relevant for the printer:

https://www.youtube.com/watch?v=h9g9JjLEV1k

https://www.youtube.com/watch?v=0OB1M0ZWMr4

https://www.youtube.com/watch?v=OM7PS-5D06A


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Color LaserJet Pro MFP M283fdw Printer : How to scan using the ADF and Flatbed
HP Color LaserJet Pro MFP M283fdw Printer : How to scan using the ADF and Flatbed
youtube.com/watch?v=0OB1M0ZWMr4
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan using the Automatic Document
HP Color LaserJet Pro MFP M283fdw : Set up Scan to Email (Gmail) with Embedded Web Server
HP Color LaserJet Pro MFP M283fdw : Set up Scan to Email (Gmail) with Embedded Web Server
youtube.com/watch?v=OM7PS-5D06A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to setup Scan to Email with Embedded
HP Color LaserJet Pro MFP M283fdw Printer : How to scan a 2 sided document
HP Color LaserJet Pro MFP M283fdw Printer : How to scan a 2 sided document
youtube.com/watch?v=h9g9JjLEV1k
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to scan a 2-sided document using the
Was this reply helpful? Yes No
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