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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-17-2019 03:13 AM

HP Recommended
Product: HP DeskJet 3639
Operating System: Microsoft Windows 10 (32-bit)

Hello everyone, 

 

A few days ago I bought myself a DeskJet 3639 printer for my dorm. 

Upon trying to install it and get it all set up, the task seemed to become impossible. 

My problem: the printer doesn't seem to connect to anything (nor the wireless WiFi, nor my laptop), even when following all the steps in the manual and all.

I even watched how-to videos on YouTube and had many friends come over in an attempt to help.

 

Any ideas what could be wrong or what I'm doing wrong?

 

Thank you for the help

Kind regards,

Lise

 

2 people had the same question
1 REPLY 1

‎10-17-2019 10:53 AM

HP Recommended

Hi Lise,

Is it your own router or is it a shared wireless network for your dorm?

 

Is it standard security (meaning you only type a password to connect) or maybe some more advanced security such as a browser prompt or agreement confirmation is needed while logging in the network?

 

Shlomi



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