• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Photosmart 6520
Microsoft Windows 10 (64-bit)

I have an HP 6520 printer/scanner/fax.  In the past I have been able to send a fax using the eFax capiblity.  Now if I click on the Fax button in the PC interface, I get an eFax 404 error - page missing.

If I try to send a fax via email using the esendfax email address, I get  a message back that says "not sent because you have no more free outbound fax pages remaining"

 

Suggestions besides buying a new printer?

2 REPLIES 2
HP Recommended

Hi @HJDennig

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Due to changes to HP Web Services support and to the eFax service (a non-HP offering), eFax is no longer available with the HP printers that the service came with.

As a workaround, documents can be scanned and sent as email PDF attachments, use an online fax service, or check your app store for a faxing app.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

HP Recommended

I'm a newbie here. I would like to set up a free fax service in my new office. Can you please help me? Thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.