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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-05-2025 10:30 PM

HP Recommended
Product: HP Smart Tank 7305 All-in-One
Operating System: Microsoft Windows 11

HP7305. attempting to scan multiple photos, HP smart updated, printer updated but still no luck

1 REPLY 1

‎04-06-2025 12:25 PM

HP Recommended

Hi @WoGuM,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Ensure Printer and Software are Updated

Make sure both your HP Envy 7305 printer and the HP Smart app are updated to the latest version.

Prepare Photos for Scanning

  1. Place Photos: Place your photos on the scanner glass. Arrange them with a small gap between each photo.
  2. Alignment: Ensure the photos are aligned properly and not overlapping.

Use HP Smart App

  1. Open HP Smart App: Launch the HP Smart app on your computer or mobile device. 
  2. Select Scan: Click on the "Scan" option in the app.

Configure Settings

  1. Scan Type: Select the appropriate scan type (e.g., "Scan Photos").
  2. Resolution: Choose the scan resolution suitable for your needs (higher resolution for better quality).
  3. Output Format: Choose the desired format for your scanned photos, such as JPEG or PDF.

Perform the Scan

  1. Initiate Scan: Click the "Scan" button in the app.
  2. Preview: Review the scan preview and adjust settings if necessary.

Save or Edit

  1. Edit if Necessary: Use the editing tools provided in the HP Smart app to crop, rotate, or enhance your photos.
  2. Save: Save the scanned photos to your desired location.

Troubleshooting Tips

  1. Software Conflicts: Ensure no other scanning software is running that might conflict with HP Smart.
  2. Restart Devices: Restart both the printer and the device running the HP Smart app.
  3. Clean Scanner Glass: Ensure the scanner glass is clean to avoid scan quality issues.
  4. Multiple Photos Issue: If scanning multiple photos is still problematic, try scanning one photo at a time and use editing tools to merge them later.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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