• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP DESKJET PLUS 4130
Microsoft Windows 7 (64-bit)

Have downloaded and installed latest driver fro hp support. but no printer/ scanner shortcut/icon appears.

I currently use Windows 7 Home Premium running on a Laptop in my Home Network.  The HP Dekjet plus 4130 is connected to a Router via Ethernet connection, and both Windows 7 pcs will see and install it but ONLY as a Printer.  I cannot use the Fax nor Scan features,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

What do you mean by connected to the router with an Ethernet connection? an HP Deskjet Plus 4130 supports USB or Wireless network connection, it have no Ethernet port.

 

Connecting a printer to a Print Server, using a USB cable from a printer to a USB port of a router, such only offers print sharing and not any other feature.

 

For print and scan capabilities, install the HP Software on the computer by selecting a wireless connection, temporarily connect the printer to the computer with a USB when the installation prompts to do so:

https://ftp.hp.com/pub/softlib/software13/printers/DJP4100/HPEasyStart-11.5.18-DJP4100_51.2.4772_3_F...

 

For faxing, the printer supports HP mobile Fax which is supported by the HP Smart app (iOS, Android, Windows 10, macOS), so either use your mobile device for faxing or a supported Windows 10 PC, HP Smart is not available for Windows 7:

https://support.hp.com/si-en/document/c06432978

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1
HP Recommended

Hi,

What do you mean by connected to the router with an Ethernet connection? an HP Deskjet Plus 4130 supports USB or Wireless network connection, it have no Ethernet port.

 

Connecting a printer to a Print Server, using a USB cable from a printer to a USB port of a router, such only offers print sharing and not any other feature.

 

For print and scan capabilities, install the HP Software on the computer by selecting a wireless connection, temporarily connect the printer to the computer with a USB when the installation prompts to do so:

https://ftp.hp.com/pub/softlib/software13/printers/DJP4100/HPEasyStart-11.5.18-DJP4100_51.2.4772_3_F...

 

For faxing, the printer supports HP mobile Fax which is supported by the HP Smart app (iOS, Android, Windows 10, macOS), so either use your mobile device for faxing or a supported Windows 10 PC, HP Smart is not available for Windows 7:

https://support.hp.com/si-en/document/c06432978

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.