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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Enterprise MFP M776dn
Microsoft Windows 10 (64-bit)

In the scan presents to save to a standard shared network folder, the UNC Folder Path has to identify the network machine via an IP address, and not the name of the machine. For example, the machine name is MAX that has an IP of 192.168.1.70; 

  • '\\MAX\scans' gives an error
  • '\\192.168.1.70\scans' works fine

The error is, "The network folder path specified does not exist."

Toggling the use of a 'Windows Domain:' ("Workgroup") does not make a difference.

 

The name of the machine used to work a couple years ago.  I'm not sure what changed.

Does anyone know where this could be going wrong?

3 REPLIES 3
HP Recommended

One thing may be a change in the DNS setting in your network, preventing the printer from resolving IP addresses. Check the DNS setting under the network tab of the EWS.

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HP Recommended

Thank you @Repairatrooper, the DNS settings in the EWS were incorrect, but that hasn't solved the issue.

But I may not have all the DNS settings correct. For example, 

  • I've tried IPv4 information for DNS from both my WAN, and from MS Windows.
  •  Should the 'IP Configuration Method' be DHCP?
HP Recommended

(-bump-)

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