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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-29-2019 08:40 AM

HP Recommended
Product: HP OFFICE JET PRO 8720
Operating System: macOS 10.14 Mojave

WHILE SCANNING TO MY EMAIL I AM GETTING AN ERROR MESSAGES ON MY PANEL "USERNAME OR PASSWORD IS INCORRECT.  I DON'T OR CAN'T FIND HOW TO CORRECT EITHER IN MY PRINTER OR WHY NOW I AM GETTING THIS ERROR WHEN I HAVE BEEN SCANNING FROM THIS PRINTING FOR A LONG TIME.  PLEASE HELP.  MY LAPTOP IS A MAC BOOK PRO NOT USING THE OPERATING SYSTEM OF WINDOW.

1 person had the same question
1 REPLY 1

‎05-30-2019 12:03 PM

HP Recommended

@BETTYSCOTT-3BGS,

 

Thank you for reaching out to the HP Support community!

 

If you have changed the password of your e-mail account, then the same should be changed in the scan to e-mail settings.

Follow the steps below to change the e-mail settings.

  • On the Printer Control Panel, touch the Wireless/Ethernet icon
  • Obtain the IP address of the printer
  • Open a web browser and Type the IP address into the Internet browser address line, and then press Enter to open the printer EWS.

            

  • If a website security certificate displays, click Continue to access the EWS page.

          

  • Go to the Scan menu > Select Scan to E-mail > Outgoing E-Mail Profiles

  • Check the User ID and the Password Section. Enter the correct details and save the changes.
  • Try scanning a document again

 

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

 

 

ATHARVA_GP
I am an HP Employee

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