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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-17-2021 10:27 AM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: macOS 11.0 Big Sur

I am unable to Scan over WiFi direct from my Officejet Pro 8620 Front Panel to my MacBook Pro. Although I can Scan and Print over WiFi from my MacBook Pro to my Officejet Pro 8620 without any problem. I used to be able to do so on my old iMac, but now when I select the Scan to Computer option on my Officejet Pro 8620 Front Panel Screen, it gives me the following message: "Mac OSX:HP Scan Software is required for this feature. If installed, open HP Utility. Under Scan Settings, select Scan"

The only HP Applications I have are HP Smart and HP Easy Scan, neither of which offer me the option of the above facility. Can anyone please help me?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2021 08:10 AM

HP Recommended

@acprinting, Welcome to the HP Support Community!

 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 

3.) Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-20-2021 08:10 AM

HP Recommended

@acprinting, Welcome to the HP Support Community!

 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 

3.) Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎04-21-2021 10:43 AM

HP Recommended

Thank you so much for solving my problem. I was wondering why HP Utilities has seemingly been superseeded by the HP Smart App (as that was the only one that seemed to be on offer from the HP website) when it doesn't offer the Scan To Computer option as the HP Utilities programme (which you very kindly sent me a link to download) does. Thanks again. 

Was this reply helpful? Yes No

‎04-22-2021 02:20 AM

HP Recommended

@acprinting

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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